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Get Support

OnTime comes as either a Freemium or a Premium product. Your entitlement determines what type of support is available to you.

  1. Freemium License (Domino only)
    Read about how to get support for OnTime Freemium here
  2. Premium License
    You can get support for your OnTime Premium product from OnTime or an OnTime partner.

 

Support from OnTime is a payable service unless:

  • The issue you are reporting is deemed a bug in the product or
  • You have a technical support contract

Resources

Microsoft

Domino

Other Documentation

OnTime Freemium Support

Domino only

Initially when you deploy the Freemium level 1 you can choose to do so unassisted or you can contact OnTime or one of our partners for assistance.

If you will be using Level 1 you may need to register with OnTime to receive this support. In case you need to register, we recommend that you register for the level 2 of the Freemium to get the additional benefits. Both level 1 and level 2 of the Freemium comes with 2 complimentary hours of support from OnTime or one of our OnTime partners.

The 2 hours of complimentary support offer expires:

  • Level 1:  12 months after the release of an OnTime version.
  • Level 2: 12 months after the initial request for a level 2 license key.

Additional support hours can be purchased from OnTime or the individual OnTime partners.

If you have downloaded the OnTime product with your HCL Domino CCB entitlement, HCL will be providing first and second level support. You will need to raise a standard support ticket to get support from HCL. Support will of course also be available from OnTime or OnTime partners.

Get in Contact

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The OnTime Team

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