Customer service depends on fast responses, smooth coordination, and getting the right people involved at the right time. OnTime helps customer service teams do exactly that by providing clear visibility into team availability and making it easy to plan next steps.
With OnTime, customer service teams get a real-time overview of who is currently available across the team. Instead of guessing or interrupting colleagues, agents can immediately see who is free and bring the right person into urgent customer cases.
This helps resolve issues faster, reduces interruptions, and ensures customers reach the right expertise without unnecessary waiting.
With OnTime, customer service teams can easily plan follow-ups, escalations, and cross-department meetings by seeing availability in one place. Rather than exchanging messages to find a time, you can schedule the next step as part of the case workflow.
This streamlines coordination between teams, shortens resolution times, and keeps cases moving forward efficiently.
With OnTime, customer service teams can send customers a simple booking link showing available meeting times. Customers can choose a time that works for them without back-and-forth emails or calls.
This makes it easier to arrange meetings, reduces manual coordination, and ensures customers get help quickly and efficiently.
With OnTime, customers can book a meeting time directly from your website using the time slots you make available. This allows customers to schedule support sessions on their own, without contacting customer service first.
For customer service teams, this reduces incoming requests for manual booking and creates a more predictable flow of appointments. It helps shift simple scheduling tasks away from customer service, so they can focus on solving customer issues instead of coordinating calendars.
Try a demo right now and experience how OnTime works — explore calendars, booking, and features directly in your browser.
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The OnTime Team
