We’re always happy to help with any issue you may have. Simply fill out the support form, and we’ll get back to you as soon as possible. Please remember to review our support policy.
OnTime comes as either a Premium or Freemium product. Your entitlement determines what type of support is available to you.
You can get support for your OnTime Premium product from OnTime or an OnTime partner.
Support from OnTime is a payable service unless:
Read about how to get support for OnTime Freemium here
Freemium Level 1 can be deployed independently or with help from OnTime or an OnTime partner. If you need support, registration with OnTime may be required. In that case, we recommend registering for Freemium Level 2 for additional benefits.
Both Level 1 and Level 2 include 2 complimentary support hours, which expire after:
Level 1: 12 months after the release of the OnTime version used
Level 2: 12 months after requesting the Level 2 license key
Additional support hours can be purchased from OnTime or an OnTime partner.
If you downloaded OnTime using your HCL Domino CCB entitlement, HCL provides first- and second-level support via their standard ticket system. Support is also available from OnTime or OnTime partners.
We’re here to help! Please fill out the form below, and we’ll get back to you as soon as possible — typically within 1–3 business days.
By submitting this form, you agree that your information will be stored securely and only used to respond to your inquiry in accordance with our Privacy Policy. We do not share your personal data with third parties without your consent.
Thank you for reaching out!
The OnTime Team
