Version 6.1.8b

Improvements

ONTIME BACKEND
  • This release addresses an issue reported on Tuesday, October 29, 2024. We received multiple support requests from customers experiencing synchronization issues affecting some or all users. Our investigation traced the problem to a change in Microsoft’s Exchange Web Services (EWS) API, which no longer returns the expected “IsCancelled” parameter for events. The issue in the OnTime log will show up as "This property was requested, but it wasn't returned by the server".
    In version 6.1.8b, we’ve implemented a workaround that assumes the “IsCancelled” value is false if not received from the EWS API. This adjustment is relevant for organizations using the OnTime API, but it does not affect the general OnTime desktop UI.
  • Additionally, due to heavy throttling of the EWS API in the directory sync process with version 6.1.8a—particularly in Japan—we’ve reduced the maximum number of threads from 10 to 2. In a future update, this number will be dynamically adjustable to mitigate throttling, and the maximum number of threads will be configurable.

Bug Fixes

Get in Contact

We’re here to help! Please fill out the form below, and we’ll get back to you as soon as possible — typically within 1–3 business days.

By submitting this form, you agree that your information will be stored securely and only used to respond to your inquiry in accordance with our Privacy Policy. We do not share your personal data with third parties without your consent.

Thank you for reaching out!
The OnTime Team

Event Signup

Location:
Date:
Time:

By signing up for this event, you agree to be added to our newsletter mailing list. We will use your email address to send you updates, news, and offers. You can unsubscribe anytime via the link in any email.

For more information on how we process and safeguard your data, please read our Privacy Policy.

Event Signup

Location:
Date:
Time:

By signing up for this event, you agree to be added to our newsletter mailing list. We will use your email address to send you updates, news, and offers. You can unsubscribe anytime via the link in any email.

For more information on how we process and safeguard your data, please read our Privacy Policy.