Sika Informationssysteme AG

In 2018, Sika has decided to expand the use of OnTime beyond the group calendar use case and to provide an integration between SmartCloud Notes and Salesforce for calendar and mail to increase sales user productivity, efficiency and effectiveness.

Sika is using Salesforce as the strategic CRM platform for more than 5000 sales users. Sales users need an integrated view of their agenda covering both internal meetings managed in HCL Domino and customer-facing activities managed in Salesforce in order to be able to manage their activities and availability in an efficient way.

In 2018, Sika decided to replace the 3rd party Notes client plugin initially used for the Notes – Salesforce integration because of the limitations of a client-based synchronization and the support effort required to maintain it.

Therefore, Sika started looking for a server-based tool which guarantees easy synchronization and constant overview and access to all the necessary data from any platform. The best solution turned out to be Q!OnTime for Salesforce. This system combines Salesforce’s customer orientated filing system with the vast mailing and calendaring functions in Domino. In short, with Q!OnTime for Salesforce you get the best of both worlds:

• No matter if you look at the Domino calendar or the calendar in Salesforce – both are synchronized thus providing the sales users with a good grip on their availability so they can schedule new meetings with customers without risking to create overlapping appointments just because they don’t have the full view of their agenda.
• The integration of the Ontime group calendar view into the Salesforce UI allows users to easily coordinate meetings with the account and opportunity teams of their customers.
• Create and edit Domino appointments directly from Salesforce, and link them automatically to Salesforce contacts adds to the 360° customer overview in Salesforce.

• Save Domino emails from the Salesforce UI and link them automatically to customer records in Salesforce to easily keep track of the relevant customer email communication in Salesforce.
• Create emails directly in Salesforce and send them through your Domino mail environment. This ensures legal compliance and allows users to keep track of all emails in their well-known Domino mail environment. 

• Synchronizing selected Salesforce contacts to your Domino address book and from there to the mobile device allows sales users to call their customers using the up-to-date contact information from Salesforce even while driving using hands-free integration between mobile device and car audio. With Q!OnTime for Salesforce, Sika’s sales users now have an up-to-date overview of their calendar, their colleagues’ free-time and access to their email-platform enabling them to work efficiently without leaving the Salesforce platform.

When deciding that they needed an improved way of connecting Salesforce and Domino, Sika evaluated different solutions, but ultimately decided for Q!OnTime for Salesforce. And due to a very reasonable license cost and a great value for money, Sika decided to expand their use of OnTime and  Q!OnTime by implementing all supported functionalities to all their Salesforce users. By adding Q!OnTime for Salesforce to the architecture of Sika, they have lowered the license costs and support efforts and while providing more functionality for the end users.