Sika Informationssysteme AG
For many years some departments of the global Sika Group have been happy users of the OnTime Group Calendar for IBM Domino on prem and later for IBM SmartCloud Notes.
In 2018, Sika has decided to expand the use of OnTime beyond the group calendar use case and to provide an integration between SmartCloud Notes and Salesforce for calendar and mail to increase sales user productivity, efficiency and effectiveness.
”With Q!OnTime for Salesforce we can combine Salesforce’s activity management and customer orientated filing system with the vast mailing and calendaring functions in Domino, while lowering administration efforts.
Server-side synchronization to lower maintenance efforts and to provide more functionality
Sika is using Salesforce as the strategic CRM platform for more than 5000 sales users. Sales users need an integrated view of their agenda covering both internal meetings managed in HCL Domino and customer-facing activities managed in Salesforce in order to be able to manage their activities and availability in an efficient way.
In 2018, Sika decided to replace the 3rd party Notes client plugin initially used for the Notes – Salesforce integration because of the limitations of a client-based synchronization and the support effort required to maintain it.
Therefore, Sika started looking for a server-based tool which guarantees easy synchronization and constant overview and access to all the necessary data from any platform. The best solution turned out to be Q!OnTime for Salesforce. This system combines Salesforce’s customer orientated filing system with the vast mailing and calendaring functions in Domino. In short, with Q!OnTime for Salesforce you get the best of both worlds:
Why Did We Switch Over?
When deciding that they needed an improved way of connecting Salesforce and Domino, Sika evaluated different solutions, but ultimately decided for Q!OnTime for Salesforce. And due to a very reasonable license cost and a great value for money, Sika decided to expand their use of OnTime and Q!OnTime by implementing all supported functionalities to all their Salesforce users. By adding Q!OnTime for Salesforce to the architecture of Sika, they have lowered the license costs and support efforts and while providing more functionality for the end users.
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