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How do I enable trace logging if instructed to do so by OnTime support?

The components of the OnTime Group Calendar Notes UI and the Team-At-A-Glance UI allows for trace logging to help the OnTime developers diagnose low level problems. Please do not enable this unless instructed to do so by OnTime support.

To enable trace logging follow the steps below.

  1. Close your Notes client.
  2. Locate your rcpinstall.properties file
    1. Windows: <Notes Install>\Data\workspace\.config\rcpinstall.properties
    2. Mac: /Users/username/Library/Application Support/IBM Notes Data/Expeditor/Applications/.config/rcpinstall.properties
  3. Open the rcpinstall.properties file in a text editor (e.g. Notepad)
  4. Go to the bottom of the file and add the following lines:
    1. For Sametime related issues: com.ontimesuite.sametime.level=FINEST
    2. For other client related issues add the following two lines:
      1. com.ontimesuite.gc2011.level=FINEST
      2. com.ontimesuite.gc.level=FINEST
  5. Save and close the file.

To enable line numbers in the trace log follow the steps below (only required on Windows).

  1. Close your Notes client.
  2. Locate your jvm.properties file at <Notes Install>\framework\rcp\deploy\jvm.properties
  3. Open the jvm.properties file in a text editor (e.g. Notepad)
  4. Locate the “vmarg.Xnolinenumbers=-Xnolinenumbers” line and put a hash character (#) in front of the line.
  5. Save and close the file.
  6. Delete the class file cache file from normally in <Notes Install>\Data\workspace\.config\org.eclipse.osgi – it’s called something like "C240D2A32P_xpdplat_.jvm_G07".

Start your Notes client and reproduce the issue. Once the issue has been reproduced go to "Help/Support/View Trace" from the menus in Notes, press Ctrl-A to select all text and copy it to the clipboard. Send the copied text to OnTime Support.

Tuesday, 16 December 2014 Posted in Notes Interface